Travacant (hereinafter referred to as “we”, “us”, or “our”)

Last Updated: April 10, 2026

* These Terms govern your use of our services. The Host agrees that submission of onboarding forms or any direct digital confirmation to us constitutes a legally binding electronic agreement, and is bound by the terms set out below. If you do not agree with the Terms, you MUST NOT use our services.

We may update these Terms from time to time. Updates will be posted on our website with the revised date.

Continued use of the services after updates constitutes acceptance of these Terms.

1. Definitions

“Agreement” means these Terms & Conditions together with any onboarding form, written confirmation, or other written agreement issued or accepted by Travacant.

“Host” means the legal owner, leaseholder, or authorised occupier of the Property entering into this Agreement.

“Property” means the residential premises listed for short-term letting.

“Platform” means any third-party booking platform used by Travacant, including but not limited to Airbnb.

“Guest” means any person who books or occupies the Property through a Platform.

“Hosting Period” means the agreed dates during which the Property is made available for short-term letting.

“Fees” means setup fees, storage fees, service fees, cleaning fees, and any other charges agreed during onboarding.

“Service Fee” means the agreed percentage of booking revenue retained by Travacant, currently 20% unless otherwise agreed in writing.

2. Scope of Services

Travacant currently operates short-term rental listings under its own master Platform account and acts as short-term rental operator and property manager for the Host.

Services may include:

• Listing creation and optimisation
• Professional photography
• Pricing and revenue management
• Guest communication and screening
• Check-in and check-out coordination
• Cleaning coordination
• Storage setup and management
• Property preparation and reset
• Issue resolution during stays
  
  

Travacant retains full discretion over:

• Pricing strategy
• Minimum stay requirements
• Booking acceptance
• Listing content and positioning
  
  

Travacant does not guarantee occupancy levels, revenue levels, or booking frequency.

3. Host Obligations

The Host confirms that the Property may lawfully be used for short-term letting and agrees to comply with the obligations set out in this section.

3.1 Legal & Regulatory Compliance

Permissions to let

The Host is solely responsible for ensuring that all permissions, consents, approvals, and internal agreements required for hosting have been obtained before the Hosting Period begins.

This includes, where applicable:

• permission from the landlord, lender, council, or management team
• compliance with any lease, tenancy agreement, mortgage conditions, title restrictions, building rules, or local authority requirements
• where the Host is hosting only a room or sharing occupation of the Property, clear agreement and consent from all relevant flatmates, co-tenants, housemates, or other occupiers who may be affected by the hosting arrangement

If the Property is occupied on a shared basis, the Host confirms that all relevant occupiers have been informed of, and have agreed to, the hosting arrangement before any listing goes live or any booking is accepted.

The Host shall be fully responsible for any dispute, complaint, claim, removal of access, cancellation, loss, penalty, or enforcement action arising from failure to obtain any required permission, consent, or occupier agreement.

Safety regulatory requirements

The Host also confirms that the Property complies with all applicable legal and safety requirements in England & Wales, including where required:

• valid Gas Safety certification
• EPC
• EICR
• smoke alarms
• carbon monoxide detectors
• any other applicable safety or compliance obligations

The Host must maintain adequate buildings, contents, landlord, or other appropriate insurance for the Property.

3.2 Keys & Access

The Host must provide Travacant with at least 2 full working sets of keys for the Property before hosting begins, unless otherwise agreed by Travacant in writing.

These keys must provide all necessary access for operation of the booking, including building entry, communal access where relevant, and access to all areas intended for Guest use.

If the Host fails to provide the required keys or lawful access, Travacant may delay, suspend, decline, or terminate hosting services, and the Host shall remain responsible for any resulting losses, cancellations, guest claims, or operational costs.

3.3 Removal of Valuables and Personal Risk Items

Before the Hosting Period begins, the Host must remove from the Property, or securely lock away in a fixed safe that is not accessible to Guests, any valuables, sensitive items, or high-risk personal belongings.

These include, without limitation:

• cash and coins
• jewellery, watches, and precious metals
• passports, identity documents, bank cards, cheque books, and financial documents
• laptops, tablets, cameras, hard drives, memory cards, and other portable electronics not intended for Guest use
• designer clothing, handbags, shoes, and accessories
• luxury goods, collectibles, antiques, artwork, and sentimental items
• confidential paperwork, business records, and personal data
• keys, spare keys, access fobs, vehicle documents, and any item giving access to other property or vehicles

For the avoidance of doubt, simply placing such items in drawers, wardrobes, cupboards, boxes, or unlocked luggage within the Property shall not be treated as secure storage.

The Host acknowledges that the safest course is to remove such items from the Property entirely for the duration of the Hosting Period. Where the Host chooses instead to keep any such items at the Property, they do so entirely at their own risk.

Travacant shall not be liable for any loss of, theft of, disappearance of, damage to, or unauthorised access to any such items left at the Property, whether or not they were documented, photographed, hidden, or stored in a locked room, cupboard, suitcase, or other area not intended for Guest use, unless such loss is directly caused by Travacant’s proven wilful misconduct.

3.4 Non-Interference

The Host shall not:

• enter the Property during an active Guest stay without authorisation
• interfere with an active booking
• remove or restrict access to the Property
• communicate directly with Guests unless authorised by Travacant
• take any action likely to negatively affect the listing, booking, or guest experience

Any breach may result in immediate suspension or termination of services.

3.5 Departure & Return Timing

The Host must vacate the Property:

• at least 5 hours before Guest check-in where off-site or secure storage mode applies; or
• at least 3 hours before Guest check-in where labelled storage mode applies
  
  

Late departure, early return, or any failure to provide timely access may result in blocked calendar dates, cancelled bookings, additional operational costs, or loss of payout, without compensation to the Host.

3.6 Property Condition

The Host warrants that the Property shall:

• be clean, safe, and habitable
• have functioning appliances and essential utilities, including electricity, water, and heating
• materially match the information and condition represented during onboarding

The Host is responsible for remedying any defects or issues that may affect a booking, guest stay, or legal compliance.

3.7 Indemnity

The Host agrees to indemnify and hold harmless Travacant against all claims, penalties, platform sanctions, guest claims, relocation costs, refunds, fines, losses, and expenses arising from:

• regulatory non-compliance
• breach of lease, mortgage, title, or occupancy rules
• Host-initiated cancellation
• misrepresentation of the Property
• safety failures
• failure to provide lawful or timely access
• failure to remove valuables or restricted personal items
  
  

4. Fees & Payment

4.1 Fees

Fees may include:

• Initial Cleaning & Setup Fee
• Service Fee
  
  

All applicable fees will be disclosed during onboarding or otherwise agreed in writing before being charged.

4.2 Payment Structure

Booking revenue is received via the Platform under Travacant’s master account.

Host payout is calculated as:

Host Payout = Net Booking Revenue - Service Fee - Applicable Fees - Any authorised deductions

Payouts are normally issued after guest check-out and after funds have been received from the Platform.

Travacant may deduct from current or future payouts:

• outstanding fees
• damage recovery shortfalls
• cancellation losses
• chargebacks or refund adjustments
• losses caused by Host breach of this Agreement
  
  

5. Cancellations & Termination

5.1 Host Cancellations

5.1.1 Notice Requirement

The Host must provide written notice of any intended cancellation either through the official Host Cancellation Form or by directly contacting Travacant using the designated emergency WhatsApp number: +44 7440 615801.

In urgent situations, the Host must immediately contact Travacant via the designated emergency WhatsApp number in addition to submitting written notice.

A cancellation is not effective unless and until it is confirmed in writing by Travacant.

5.1.2 Valid Grounds for Cancellation

An Host cancellation will only be considered penalty-free where the Host provides satisfactory evidence that hosting is materially prevented by circumstances beyond the Host’s reasonable control, including for example:

• major structural damage
• emergency repairs rendering the Property unsafe
• serious medical emergency directly affecting the Host

Travacant reserves sole discretion to determine whether sufficient evidence has been provided.

The following do not normally constitute valid grounds:

• lease restrictions discovered late
• missing permissions
• mortgage restrictions
• lack of permits
• pricing concerns
• change of plans
• inconvenience
• personal preference

5.1.3 Financial Responsibility for Host-Initiated Cancellation

Where cancellation is initiated by the Host without valid grounds, the Host shall be financially responsible for all losses arising from that cancellation, including but not limited to:

• Platform cancellation penalties
• guest refunds or compensation
• alternative accommodation or relocation costs
• loss of expected management or setup fees
• administrative and operational costs already incurred
• any platform sanctions or listing restrictions caused by the cancellation
  
  

If multiple reservations are affected, liability applies to each affected booking.

5.1.4 Mid-Stay Cancellation

If the Host cancels, interrupts, or prevents continuation of a stay after guest check-in:

• the Host shall be responsible for all resulting resolution costs, including relocation, transportation, and compensation
• no final payout shall be made to the Host for the affected stay
• additional penalties and recovery costs may apply
  
  

5.1.5 Deduction & Recovery Rights

Travacant reserves the right to:

• deduct cancellation-related losses from current or future payouts
• invoice the Host for any outstanding balance
• suspend or terminate the Host’s account pending settlement
  
  

Any outstanding balance shall be payable within 7 days of invoice.

5.1.6 Cancellations Before Any Confirmed Reservations

Where no reservation has yet been accepted:

• if setup services have already been completed, the relevant setup fees remain payable
• if no services have been performed, cancellation may be accepted without further charge
  
  

5.2 Guest Cancellations

5.2.1 Platform-Controlled Policy

All guest reservations are made through third-party booking platforms, including but not limited to Airbnb.

Guest cancellation terms, refund eligibility, and compensation are governed by the applicable Platform policies in force at the time of booking. Travacant does not control or override Platform-level refund decisions.

5.2.2 Guest Cancellation Before Check-In

Where a guest cancels before check-in:

• the reservation dates may be reopened for rebooking
• any payout received from the Platform will be handled under this Agreement
• Travacant is entitled to recover any setup, cleaning, storage, logistics, or administrative costs already incurred
• if no payout is issued by the Platform, no payout shall be due to the Host
  
  

5.2.3 Guest Cancellation Within a Restricted Refund Window

If a guest cancels within a non-refundable or partial-refund window defined by the Platform, the Host shall receive any payout actually released by the Platform, less:

• agreed service fees
• any setup, storage, cleaning, logistics, or administrative costs already incurred
  
  

If the cancelled dates are rebooked, payout will be recalculated based on the replacement booking.

5.2.4 Guest Cancellation During Stay

If a guest shortens or cancels a stay after check-in:

• refund eligibility is determined by the Platform
• Travacant remains entitled to management fees for services already delivered
• setup and storage fees remain payable where applicable
• Host payout shall reflect the actual payout received from the Platform, less agreed fees and deductions
  
  

5.2.5 Platform-Initiated Guest Refunds

Where a Platform issues a guest refund due to:

• major disruptive events
• listing misdescription
• safety or habitability concerns
• policy violations
  
  

the Host shall remain responsible where the issue arose from:

• inaccurate property information
• failure to provide safe or lawful access
• failure to maintain required property standards
• breach of hosting requirements
  
  

Travacant reserves the right to recover resulting losses from the Host where the refund results from Host fault.

5.2.6 Rebooking of Cancelled Dates

Where cancelled dates are successfully rebooked:

• payout calculations shall be based on the actual revenue received from the replacement booking
• service fees apply to the final booking value
  
  

Travacant does not guarantee rebooking.

5.2.7 No Service = No Service Fee

If a guest cancels before any operational work has commenced and no setup, storage, or preparation has occurred, no service fee shall apply.

If operational preparation has already begun, the corresponding fees remain payable.

5.3 Force Majeure

Travacant shall not be liable for any failure or delay caused by events beyond its reasonable control, including:

• government restrictions
• travel bans
• Platform suspension
• utility outages
• natural disasters
• severe weather
• public emergencies
  
  

5.4 Termination

Either party may terminate this Agreement by written notice.

Termination does not affect:

• confirmed bookings
• outstanding fees
• accrued rights
• liability for prior breaches
  
  

Travacant may immediately suspend or terminate services where:

• regulatory or legal risk arises
• the Host breaches this Agreement
• payment default occurs
• access cannot be lawfully or reliably provided
  
  

6. Damage, Missing Items & Platform Protection

Guest damage claims will be pursued through the applicable Platform protection programme, including Airbnb AirCover where applicable. Recovery is not guaranteed.

Travacant does not assume liability for guest-caused damage unless directly caused by Travacant’s proven negligence.

Normal wear and tear is not considered damage.

Travacant shall not be liable for any item that was not documented, photographed, or recorded at the time of setup preparation.

For the avoidance of doubt, Travacant shall have no responsibility for cash, jewellery, watches, precious metals, identity documents, bank cards, confidential paperwork, portable electronics, designer goods, collectibles, artwork, sentimental belongings, or any other item of unusual, personal, or high value left at the Property during the Hosting Period.

Hosts are strongly advised to remove such items entirely from the Property wherever possible. If any such item remains in the Property, whether in open view, hidden, or locked away, it remains solely at the Host’s risk.

7. Limitation of Liability

Nothing in this Agreement limits or excludes liability for:

• death or personal injury caused by negligence
• fraud or fraudulent misrepresentation
• any other liability that cannot lawfully be excluded
  
  

Any pricing estimates, revenue projections, or earnings examples provided by Travacant are illustrative only and do not guarantee actual occupancy, booking frequency, or revenue.

Subject to the above, Travacant shall not be liable for:

• loss of profit
• loss of bookings
• indirect losses
• consequential losses
• Platform policy changes
• market fluctuations
• guest behaviour outside Travacant’s reasonable control
• loss of valuables or personal items left at the Property in breach of this Agreement
  
  

8. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

9. Entire Agreement

This Agreement constitutes the entire agreement between the Host and Travacant regarding the services described in it.

It supersedes all prior discussions, communications, proposals, or representations relating to the same subject matter, whether written or verbal.

Any revenue projections, pricing estimates, or earnings examples are illustrative only and do not guarantee occupancy levels, booking frequency, or final earnings.

No modification to this Agreement shall be binding unless confirmed in writing by Travacant.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

10. Emergency Contact & Complaints

Urgent matters and complaints must be communicated via WhatsApp at +44 7440 615801 or submitted in writing to hello@travacant.com

Travacant (hereinafter referred to as “we”, “us”, or “our”)

Last Updated: April 2, 2026

This Privacy Policy explains how we collect, use, store, and share personal information when you:

• visit our website
• submit forms or enquiries
• communicate with us
• use our property management services

By using our services or providing information to us, you acknowledge the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised date.

Continued use of the services after updates constitutes acceptance of the Privacy policy.

1. Information We Collect

We may collect the following information depending on how you interact with us.

1.1 Contact Information

• Name
• Email address
• Phone number
• Postal address
  
  

1.2 Information Submitted Through Forms

If you complete forms on our website or elsewhere, including enquiry, onboarding, or other service-related forms, we may collect information such as:

• Property address and property details
• Property photographs or videos
• Amenities and hosting preferences
• Access instructions or operational information needed to manage the property
• Travel dates
• Service requests
• Other information you choose to provide
  
  

We may use third-party form tools such as Tally to collect and process this information on our behalf.

1.3 Payout and Payment Information

Where relevant to our services, we may collect payout details such as:

• Bank account information
• PayPal details
• Payment preferences
• Transaction-related information
  
  

We only collect and use this information as necessary to arrange or administer payouts and related financial operations.

1.4 Communications

We may collect information you share when communicating with us through:

• Phone calls
• Email
• Messaging apps
• Social media platforms such as WhatsApp, Instagram, TikTok, or other similar platforms
  
  

1.5 Website Usage Data

When you visit our website, we may collect limited technical information such as:

• IP address
• Browser type
• Device information
• Interaction with the website
  
  

This may be collected through cookies or analytics tools.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide customer support
• Onboard and manage homeowners using our services
• Manage property listings and bookings
• Coordinate services such as photography, cleaning, maintenance, and guest communication
• Arrange and administer payouts
• Improve our website and services
• Communicate updates or service information
• Maintain internal records and business administration
  
  

We may also use property photographs, descriptions, and non-identifying details for marketing purposes, including on booking platforms, our website, or as our marketing materials.

3. Third-Party Platforms and Service Providers

To operate our services, we may use trusted third-party platforms and tools. These may include:

• Form providers such as Tally
• Booking platforms such as Airbnb
• Website hosting platforms such as Shopify
• Communication and social media platforms such as WhatsApp, Tiktok, and Instagram
• Payment or payout providers such as banks or PayPal
• Administrative tools such as spreadsheets or internal management systems
  
  

These platforms may process certain information as part of providing their services and will operate under their own privacy policies.

4. How We Share Information

We may share limited information where necessary to operate our services, including with:

• Booking platforms hosting property listings
• Service providers such as cleaners, photographers, maintenance providers, or other operational partners
• Technology providers that support our website, forms, communications, or administration
• Payment or payout providers where required to process transfers
  
  

We do not sell personal information.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide our services
• Comply with legal, tax, accounting, or regulatory obligations
• Resolve disputes or enforce agreements
  
  

6. Your Rights

If you are located in the UK or European Economic Area, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to certain processing
• Request restriction of processing in some circumstances
• Withdraw consent where applicable
  
  

You may exercise these rights by contacting us using the details below.

7. Contact

Address:

103A Kew Road

Richmond, London

TW9 2PN

United Kingdom

Email: hello@travacant.com